Privacy Policy

This Privacy Policy describes how Carfluence (“Carfluence,” “we,” “us,” or “our”) collects, uses, and shares information when you use our websites, platform, APIs, and related services (collectively, the “Services”).

1. Information We Collect

We collect information in the following ways:

• Information you provide — such as your name, email address, company, and any details you submit through forms, project requests, or when you contact us.
• Account & usage data — information generated when you use the platform, including API requests, dashboard activity, and configuration settings.
• Dealership & inventory data — data you or your integrations connect to the platform in order to power Data Hub, analytics, and automation features.
• Technical data — IP address, browser type, device information, and cookies or similar technologies used to operate and secure the Services.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Process integrations and deliver the data, analytics, and automation you request;
• Communicate with you about your account, updates, and support requests;
• Monitor, secure, and prevent fraud or abuse; and
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only with service providers who process data on our behalf, with integration partners you explicitly connect, when required by law, or in connection with a business transfer. All partners are bound by appropriate confidentiality and security obligations.

4. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. Carfluence is SOC 2 aligned. For more detail on our controls, see our Security page.

5. Data Retention

We retain information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the address below.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or through our contact page.